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商品編號： 9-192-003 出版日期： 1991/07/23 作者姓名： Linder, Jane;Moore, Gwendolyn 商品類別： Other 商品規格： 30p 再版日期： 1993/07/01 地域： Kentucky 產業： Hospitals;Health care services 個案年度： 1991 - 1991
商品敘述：
Alliant has been a leader in the health care industry in implementing total quality management. After five years, however, they do not have much to show for their efforts except a ""foundation"" of quality attitudes and processes. The case discusses their plans to ""jump start"" the quality program by implementing a new information systems strategy. Teaching purposes: Implementation issues in total quality management and the role of I/T in executing strategic change.
涵蓋領域：
Change management;Information systems;Quality control;Total quality;Implementing strategy;Health care
相關資料：
Case Teaching Note, (5-192-056), 10p, by Jane Linder
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